System Migration: What You Need to Know
We're upgrading our systems to better support your business—delivering a faster, more streamlined experience with enhanced tools and capabilities.
As part of this transition, there will be changes to ordering, saved projects, and payment processing. Below are answers to common questions to help you prepare.
General Questions
When is the system migration?
Our system migration begins on Friday, May 8, 2026.
Will there be any downtime?
You may experience temporary interruptions to ordering and account access, along with slower performance or intermittent issues during the transition.
Design Your Window (DYW) & My Projects
What's happening to my saved DYW systems?
Your saved Design Your Window (DYW) systems will remain available to view in My Projects after the migration.
Can I still edit or order DYW systems saved in My Projects?
No. Saved DYW systems can no longer be edited or added to your cart.
To place an order, DYW systems must be rebuilt in our new Design Your Window platform.
Can I save new DYW systems?
No, new DYW systems cannot be saved to My Projects and can only be added directly to your cart.
What about other saved projects?
Non-DYW products (Rowley®, AriA® Metal Hardware, Finestra® Wood Hardware) can still be saved and ordered as usual.
What if I have a mixed project?
If your project includes both DYW systems and non-DYW items, unselecting the DYW systems in the project's item list will allow the remaining items to be added to your cart.
Ordering & Checkout
Will I still be able to place orders online?
Yes, ordering will continue to be available. However, you may experience temporary disruptions during migration.
What should I do if I can't place an order?
If you experience issues with online ordering, please contact our Customer Service team at sales@rowleycompany.com or 1-800-343-4542. We're here to help you keep your projects moving.
Payment Processing
What is changing with payments?
We are transitioning to Paystand, our new secure payment platform.
Will my saved credit cards transfer?
No, previously saved credit cards will not transfer to the new system.
How do I add a payment method?
Online orders: You will be prompted to add a payment method at checkout. Newly saved credit cards will be viewable at the time of checkout from within the Paystand payment portal.
Call center orders: You will recieve a secure email from sales@rowleycompany.com to set up your payment method.
Are there any fees?
A 2% convenience fee applies to all credit card transactions. ACH payments remain available at no additional cost.
The credit card convenience fee applied is viewable within the Paystand payment portal, but will not appear on your sales order or invoice.
If you did not recieve a receipt or need a copy for your records, please contact Customer Support.
Pricing Updates
Are there any pricing changes?
Yes, updated pricing will go into effect on May 8, 2026.
What does this include?
Select Rowley® products will recieve spot increases.
AriA® Metal Hardware: 3.5% average increase
Finestra® Wood Hardware: 5% average increase
Tariff surcharges will no longer appear seperately and are now reflected in product pricing.
Documents & Orders
Will my documents look different?
Yes. Quotes, Sales Orders, and Invoices will feature updated formats designed to be easier to read and manage.
Can I access archived orders?
Yes, there will be a 12-month period where you will be able to view sales order and invoice history. They will be accessible from My Accounts | My Orders/My Invoices | View Archived Orders (located at the bottom of the page).