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Return Policy

Order Information

  • Minimum order is $20.00 excluding freight. This does not apply to samples.
  • For orders less than $20.00 an additional fee of $10.00 will be applied.
  • Catalog prices (U.S. funds) and product specifications are subject to change without notice. For current pricing go to our website
  • Terms are net 30 days from date of shipment for approved accounts. A 1½% per month service charge will be applied to past due balances.
  • There is a $40.00 charge for returned checks.
  • American Express, MasterCard, Visa and Discover are accepted.
  • All orders are F.O.B. Gastonia, NC
  • For any product that Rowley Company performs warranty service on, transportation charges are not included in warranty.
  • Rowley Company is not responsible for printing or typographical errors within the catalog, website or other published information.
  • A fee may apply on wire transfers.
  • Any COD orders will be charged a minimum $9.00 fee.
  • Customer is responsible for freight charges on refused & undeliverable orders.

Merchandise Returns & Exchange

  • Returns must reference a Return Authorization number (RMA#), be returned in original package, and be resalable as new.
  • All returns, except for defective products, will be charged a minimum 20% restocking fee.
  • Any product returned without and RMA# will not be issued a credit.
  • Credit will be issued on merchandise only, not freight.
  • Return shipping is customer’s responsibility and should be sent prepaid. Rowley Company does not accept COD's.
  • No returns on clearance or discontinued items


  • Claims for shortage, damages and discrepancies must be made within 10 days of receipt of goods and must have original shipping carton.